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    • 1
    showing no members on line to chat
    My site the other day was showing members on line the wrong numbers of members on line.

    Now it’s showing no members  so we can’t im chat does anyone know why ? and what wrong

    with im chat

    we cant chat now to friends on im chat
      • 1
      Donna Hi,

      I recall answering this recently for someone. I'm not sure if it was for you or not. The IM chat shows based on the task schedule settings. Our team had mentioned in github for another client to check those settings and if it still didn't work after changing the settings, and if you are using the most current version of our script, to please contact our support for assistance. You would need active support in order to send us a ticket for help.
    • 1
    how to enable/disable email by ML
    I'm sure this is a simple easy to find setting but I can't seem to locate it.  Your help would be greatly appreciated.

    Hopefully there will be separate in/outbound settings too, but my guess is that that may be expecting too much :)

    ty
      • 2
      Mikel Coreclark Hi, what exactly is the problem with your email.
      There are 2 sections to emails. 1st is your site settings in your admin panel on your site itself and the 2nd is your server host email settings on your server admincp.

      thanks
      mikel
      • 1
      gs RE: AdminCP -> Settings -> Default Email Notifications

      Question01: If I deselect all of these, then these become the initial settings for newly signed-up Users?
      Question02: Assuming the above is yes, if I then disable the menu option to display these settings to Users, they won't be able to override these?

      Just looking for a temporary fix until the entire notification/email-notification section gets revamped. Thanks.
      • 1
      gs Mike: no problem with email, just looking for how/where to do this

      Primary Purpose: To allow/disallow emails by Member Level. The point is that some MLs would be allowed to send/receive emails, others wouldn't. Why?:
      - incentive to upgrade to another ML (notifications will still exist but they must login to view them)
      - ADMIN costs (site requirements and $cost when using 3rd-Party service such as SendGrid/MailGun)
      - site performance
      - security/trust
      - possibly others but that's it for now
    • 14 more comments
    • 1
    Ad Campaigns not working in 4.9.1
    Since upgrading to 4.9.1 none of my ad campaigns will work. I even deleted some and tried them again and same results. The campaigns were all still there but when trying to place them in the layout editor they will not display on the site. Any ideas? Anyone else having this problem?
      • 1
      Scott Donna, are there any updates for this issue? I would think it would be somewhat of a priority being that most social networks rely on advertising as a major source of income. I'm surprised it hasn't been addressed yet.
      • 1
      Scott Thanks Donna, now that you mention it my homepage before logging in displays the ad as well but no other pages show ads when logged in.
      • 1
      Donna I've added this as a bug as I can't get it to work. Our core developers will check into it. Sorry for the inconvenience.
    • 7 more comments
    • 1
    Caching with Redis
    Hi,

    My host installed Redis on my server and they have confirmed everything was working fine however the Redis option is still grayed out in my performance & caching settings.

    I'm using php 5.6 right now. What could be the problem?

    Thanks
    • 1
    Assigned network not able to choose other network?
    Hello friends, i need some feedback's on this problem please.
    I have created 2 networks and also 2 profile type called Listener and Disk Jockey.
    I have setup the listener to be auto assigned to listener network and disk jockey to be assigned to the disk jockey network after sign up.
    All is good except that the users assigned to a network can't see the other network if they want to join it.I went from a profile to the networks page and is saying in there that "There are currently no avaliable networks to join."
    I will like to auto-assign the dj's to dj's network and listener to listener network after sign up, but also let them choose to join the other network if they want.
    I did not check it the option " Yes, hide membership for this network." so it should be visible to others.
    How can i do this ?

    Thank you !

      • 1
      Donna I believe you will need a customization in order to auto-assign and allow them to choose. The auto-assign is to allow members to be automatically placed in a network based on questions they answer. The network that is auto-assigned cannot also be a choice to join. The "hide network" hides it from showing who belongs to that network from everyone except admin. Hope that helps. :)
      http://support.socialengine.com/php/customer/portal/articles/1649382-admin-panel---manage->-networks
    • 1
    New users unable to sign up?
    Has anyone had this issue on PHP? Every time we've tested it we get a different error code. First the captcha stopped displaying, we fixed that, now a user can get to the final steps of the sign up process, and then it fails for the user and says to contact the system administrator. 

    Anyone else experienced this?
      • 1
      Donna What errors are you seeing with development mode enabled or in your error log?

      Are you using third party plugins?

      What version of SEPHP are you using?

      What version of PHP is on the server?

      My live site and demo are not experiencing issues and my local installs are not but it's possible there is some other step you have enabled that I have not in my testing so it would also help to know your sign up routine (settings).

      Thank you!
    • 15 more comments
    • 1
    3rd Party SE PHP plugins issues when updating to SE 4.9.1
    Hi All

    Just wanted to see if anyone is experiencing issues with any 3rd party plugins, that have been updated for 4.9.1

    Im seeing a few issues with some plugins, and thought id see what others are experiencing, Is it be great for us all to test and confirm such bugs
      • 1
      PoeticJustice Would be awesome If 3rd party devs, gave a change log like devs do on envato codecanyon etc.

      I love change logs as you can see bug fixes, and tweaks, and then judge if the update is warrented.

      My live server is yet to be updated, Just a few bugs noticed,
      I only use [176288,SocialEngineSolutions] and [81,SocialEngineAddOns] and [196,Eugene] products

      but thought it be a great thread so others could test bugs related to 3rd party plugins, as github is purely for SE and not 3rd party
      • 1
      Donna This post is fine and might help clients avoid issues with upgrading. Just please everyone keep it civil as the original post is. I know things can heat up when sites break due to third party issues. We are aware of this continuing problem and have contacted experts to get their products updated ASAP. We'll be watching this thread as well.
    • 7 more comments
    • 1
    Diff Check Social Engine PHP
    Hi 

    Wondered if someone could give me heads on the diff check with Social Engine, Its always confused me, unless its a bug.So thought id check here.

    So im doing updates, and sometimes you see diff check
    With 3 types
    Different
    Different_different
    Different _removed

    first whats the difference between those marked different and different_different 

    Next part I ask is, regards to it saying specifically 
    This is the list of files on your system that may have been modified since they were originally installed. If you decide to continue with this installation, they may be overwritten or deleted. To avoid losing any custom changes you've made to these files, you may want to cancel the installation and make backups. If you're not worried about losing custom changes to these files, you can continue with the installation.

    It says SINCE originally installed

    Does it only show files opened after first installed of such plugin?

    Because there are files that do not show up on the diff check, which are completely different, that have lines added and lines removed.

    How are they not shown on dif check?



    also related to this, is there any tools that can compare tar files and its contents, and all the lines of code on each file.
    @donna


      • 1
      Donna Here's the answer :) :

      "We looked into this query and `Different_different` appears when the client has changed a file and the same file has also been changed by us in the upgrade being performed. `Different_removed` appears when client changed something in the file and that file has been removed by us in the upgrade. We didn't find `Different` appearing in any case. So, if anyone is confused at some point and getting this "Different" type also, then please contact support along with a screenshot and we can look into this accordingly . "

      Hope that helps explain it. Please note that you would need active support for our technicians to check your tickets.
      • 1
      Donna Hi,

      Thank you for your post. I've asked our techs about your question as I don't have the answer. I hope to update this with an answer today.
    • 18 more comments