Daniel

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      Rick Von Ruden If I remember correctly, SE php doesn't process videos unless your site is on production mode. Is your site in production mode or development mode?
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      Daniel It´s not a ffmpeg problem, cause my host server team, made lot of tests and it´s working. The problem is that videos stays in job queue and after some time it gets failed status!

      Don´t know what else to do...
      :-(
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      SocialEngine PHP MGR Hi Daniel,

      Here are a few possibilities that could cause this issue and you may try trouble-shooting accordingly:

      1) Static FFMPEG installation: FFMPEG can be installed in two ways, using ‘Static’ build and ‘Binary’ build. Installation of FFMPEG using Static build doesn’t affect any of the server configurations but Binary build of FFMPEG may affect your server configuration settings and thus can affect your sites’ stability. Therefore, it’s suggested to install Static build of FFMPEG by following the instructions provided in video tutorial here: http://blog.socialengine.com/2014/05/16/socialengine-php-4-8-3-released/ If you're unable to do this, you may try contacting your hosting company.

      2) Job Queue: Job queue plays important role in the processing of videos. To check whether Task Scheduler is running frequently enough to run Job Queue well, go to “Admin” > “Settings” > “Task Scheduler” section and check when the last time "Job Queue" was successfully run. If Job Queue is not running on site from a long time, try changing the “Trigger Method” to “Socket”/ “Java Script” or “Cron” from “Admin” > “Settings” > “Task Scheduler” > “Task Scheduler Settings” section ( For “Cron”, your Server Provider will need to set it up on your server).

      Hope that helps! Thanks.
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