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Brandon Walsh
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  • Donna followed Brandon Walsh
  • Brandon Walsh commented on
    "Thanks Donna! Just want to get started and show my groups on Facebook to see if we can start migrating and I can't! :)"
  • Brandon Walsh commented on
    "I actually did send a ticket in my client account, but it hasn't been 'assigned'. Is this the only method of support? No live chat, or phone? It actually says that you have a syntax issue when I click on Inspect and click the link for the the upload process, & the other error is something else I don't understand. http://requirejs.org/docs/errors.html#scripterror This is a fresh install, on the most common, browser on the planet - and it's a an error with the buttons. Doesn't seem right to me. I REALLY wanted this service to work. I have a team of tens of thousands of distributors all over the world, and they ALL need something to use beyond Facebook groups for training and client relationships... thanks."
  • Brandon Walsh posted
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    Bugs, Bugs, Bugs in my Cloud...

    I'm just trying to setup a basic little community on the cloud.  I just want to invite people, or perhaps upload a file, and the buttons just sit there not doing anything.  Tried every browser in existence.  Is this normal everyone?
      • 1
      Donna Hello,

      Thank you for posting and sorry to hear about the issues you are experiencing. Would you please send us a ticket from your client account so we can help troubleshoot with you? It could be something added to your site causing a javascript issue; a browser setting (Firefox and Chrome are very picky lately); or some configuration issue.

      A tip, if you want to see what's happening on your site or on any site, you can right click and choose "Inspect" or "Inspect Element" to see the processes happening. There will be a Console tab and Network tab. Click those to see any errors or issues happening. Sometimes, it can help point you to the exact problem.
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    • 1
    Bugs, Bugs, Bugs in my Cloud...

    I'm just trying to setup a basic little community on the cloud.  I just want to invite people, or perhaps upload a file, and the buttons just sit there not doing anything.  Tried every browser in existence.  Is this normal everyone?

      • 1
      Donna Hello,

      Thank you for posting and sorry to hear about the issues you are experiencing. Would you please send us a ticket from your client account so we can help troubleshoot with you? It could be something added to your site causing a javascript issue; a browser setting (Firefox and Chrome are very picky lately); or some configuration issue.

      A tip, if you want to see what's happening on your site or on any site, you can right click and choose "Inspect" or "Inspect Element" to see the processes happening. There will be a Console tab and Network tab. Click those to see any errors or issues happening. Sometimes, it can help point you to the exact problem.
    • 3 more comments